Terms and conditions ISIC/OV-chipkaart

Terms & Conditions ISIC/OV-chipkaart card

Version 1.2 August 2, 2018


General

With this ISIC/OV-chipkaart, you can access public transport in the Netherlands. After you have registered and reserved your card, you can collect your card at a pickup point, for example, your university. If you provided a European postal address, we will post the card to this address once. If the card does not come return to our office and we do not receive within 10 days after sending, a message stating otherwise we assume the card has arrived and we cannot be held responsible for missing cards.  Once received the card, follow the instructions on the letter/leaflet so you can easily travel with the Dutch public transport. 

Register and order

International students register on https://www.isic.nl/en/public-transport/card/. You provide your personal information to ISIC. RC-BKA receives the name and e-mail address of the user and the ISIC/OV-chipkaart number. Please read the privacy policy.

 

Travel

  • Before you can travel with the card, go to an NS ticket machine or another OV-chipkaart service point to load the credit on your card. The maximum amount is €150.
  • There is a 20% NS discount during off-peak hours. You need to activate your card at the NS ticket machine or another OV-chipkaart service point and load the product (via ‘pick up your order’).  The end date of the discount is 31 May 2019.
  • When travelling on public transport, the terms and conditions of the public transport companies apply.
  • Loss, theft or abuse: You must report this to the Service Desk. We will block the card. Please contact ISIC Netherlands for a new ISIC/OV-chipkaart, the costs for a new card are 9 EUR.
  • Forgot to check out? Apply for a credit refund on www.uitcheckgemist.nl.
  • More information: https://www.isic.nl/en/public-transport

 

Pilot duration
The duration of the pilot is one year 

For travelling with the OV-chipkaart in the public transport, the special conditions of Translink, the publisher of the OV-chipkaart in the Netherlands, apply. RC BKA, a company licensed by Translink, provides you with the ISIC/OV-chipkaart.

 

Article 1. Application Terms of Use

By accepting these Terms of Use you enter an agreement with ISIC to which these Terms of Use apply. The Terms of Use ensure that you are aware of the rights and obligations associated with the acceptance and use of ISIC/OV-chipkaart, and the processing of personal data in particular.

Article 2. Explanation of terms

  • User: this is you, the person who has signed a terms of use for the card with us.
  • Agreement: the agreement between you and us is concluded by acceptance of these Terms of Use, based on a card.
  • ISIC, the International Student Identity Card, is the only worldwide accepted form of student-ID and proofs the official student status of its cardholder. On top of that the ISIC user will get access to an exclusive network of benefits and discounts at 150.000 locations across more than 133 countries.
  • Terms of Use: these conditions, regardless of the form in which they are expressed.
  • Card: the mobility card for international students in the Netherlands (Anonymous OV-chipkaart, business type), recognizable as ISIC/OV-chipkaart, provided at your request.
  • Service providers: organisations that accept the Card as payment for the supply of their products and services.
  • Mobility Services: the services of mobility providers.
  • Privacy policy: policies for safeguarding privacy, access to, processing and storage of personal data, transactions and photographs of users, which you must accept in accordance with the procedure set out in these Terms of Use.
  • RC BKA: the private company RC BKA, located in Amersfoort and registered in the Commercial Register under number 60488972. RC BKA is a partner of ISIC for the issuance of the Card. It is a licensed partner of Translink, enabling it to offer Cards and to process personal data in accordance with Translink requirements.
  • Service desk: our customer service, where you can perform activities as mentioned in Article 6.2.
  • TransLink: the private company Trans Link Systems BV. established in Amersfoort Stationsplein 151-157, a processor of personal and transaction data and manufacturer, issuer and owner of the OV-chipkaart.
  • Transaction: each action registered with a card.
  • ISIC/OV-chipkaart: an anonymous public transport chip card manufactured by Translink that different users can use.

Article 3. Duration and Termination term of use

3.1.         The agreement is concluded directly after our payment providers accepts your payment details.

3.2.         When there is an assumption of abuse of the card, we may also terminate the Agreement.

Article 4. General obligations of the Customer

4.1.         You are responsible for the card. You need to treat the card with proper care.

4.2.         You are responsible and liable for all use of the card and the related transactions effected during the period of use.

4.3.         You may get additional instructions on the (safe) use of cards. These instructions must be followed.

4.4.         You must inform the service desk with changes in contact information, such as email address and phone number, that we need to provide the service as specified in the Terms of Use.

Article 5. Personal data and privacy

5.1.         We process your personal data in accordance with our Privacy Statement.

5.2.         We process personal data including support for:

a. providing service to you through the Service desk;

b. sending specific messages, information and / or requests to you.

5.3.         For proper execution of the agreement, we may use third parties, including software vendors and call centres. If these third parties have access to personal data, they are bound by our Privacy Statement.

5.4.         To the extent that you provide us authority, by means of this Agreement, to perform (legal) actions, you hereby grant us permission to have a designated third party carry out those (legal) actions. We shall ensure that the designated third party is bound by the conditions and obligations imposed on us (including the Privacy Policy) by these Terms of Use.

 

OUR ACTIVITIES

Article 6. Our general obligations 

6.1.         Our activities include:

  • To issue ISIC/OV-chipkaart (s) to you;
  • To record and process all Card transactions that you initiate with Service Providers;

6.2.         Through the Service desk you can ask us to perform actions, including:

  • Reporting stolen, missing or defective Cards;
  • Review Transactions;
  • challenge Transactions;
  • filing a complaint or comment;
  • Change your contact information.

 

CARD USAGE

Article 7. Privacy Policy under the Terms of Use

7.1.         To make use of one or more services, you provide your personal information. Before we provide you the card you must approve our Terms of Use and Privacy Policy for the issuance of the Card.

Article 8. Validity and termination Card (s)

8.1.         The card can be used until the expiry date shown on the card, however the pilot period is 1 year.

8.2.         When you report a card as lost or stolen, we will block the card for security reasons. A new card will be available at extra costs at ISIC.

 

OPERATION AND USE

Article 9. Card for Mobility Services

9.1.         The card is suitable for travel by public transport in the Netherlands.

9.2.         We are not a party to the legal relationship between the User and Service Providers, on use, supply and / or decrease in Mobility Services and / or products and we take no responsibility therein. A Mobility Provider (including transporters referred to in Article 8: 100 of the Civil Code and as defined in the Act 2000) can impose conditions such as general travel and / or transport conditions, to the use and supply of (Mobility) services.

9.3.         Supplementary to Article 9.2, the Service Provider conditions may include penalties and / or additional charges. If the Service Provider charges us with these, you must pay these costs.

Article 10. Financial

10.1.      Before travelling with the card, you have to load credit to your card.

10.2        When you use the card at a Service Provider, you agree to the costs associated with that transaction.

10.3.      We do not guarantee that you can always use the card freely. The operation of the card depends on many external factors, including Service Providers and proper functioning of third party computerized or telecommunications systems.

10.4.      We are not liable if you cannot use the full functionality of the card.

Article 11. Loss, theft and abuse

You must immediately report loss, theft or (suspected) abuse of the card in writing (via email) to the Service desk and, in cases of theft or loss, to report to the police.

Article 12. Blocking Card(s)

12.1.      We can block card(s), and the use and access of Mobility Services, if there is (or seems to be) one of the following situations:

a. We suspect that fraudulent activities are carried out with the card(s) and / or payment means (such as credit card);

b. the card(s) are used in violation of the nature which they are intended.

12.2.      We will block card(s) at your request when the card is stolen, lost or missing.

Article 13. Specific Card conditions

You are responsible and liable for the use of the Card. To the Card, the following rules of conduct apply:

  • By taking a card and the acceptance of the Privacy Policy Statement  into use, you consent to the recording and processing of the card and the services transactions and access to them by ISIC
  • It is not allowed to use the card or the value stored on the card for purposes other than the payment of services of connected Service providers.
  • The card remains the property of TransLink at all times; transfer and rent of the Card to a third party is not allowed.
  • You have to put balance on the card to travel in public transport. When we block the card there is no restitution of the balance on the card.
  • You must have the card blocked immediately if:
    - the card has been stolen or the user suspects that it is stolen;
    - you lose the card;
    - you do not get the card back after use, for example because it is swallowed by a machine;
    - you notice that one or more transactions with the card have been carried out which you do not recognize;
    - you doubt the security of the card for any other reason
    - if you recover or find back the card after it has been blocked, you must return the card to us.
    - it is prohibited to damage the card, modify or otherwise use, other than those for which the card is intended.
    - you may not counterfeit, modify, and / or copy the card. You will indemnify us and third parties for any damages caused by counterfeiting, modify and / or copy of the card.
    if you breach these terms of use, or do not fulfil the conditions of the terms of use of the Mobility Provider, and, despite warning, still not yet meet those conditions
    - you may not in any way infringe intellectual property rights. including by adjusting the unauthorized use, modify, circumvent, or otherwise interfere with the functioning of the posted application(s), Software, the Card security.

 

Article 14. Payments

You are obliged to pay all transactions executed with the card as well as the reservation fee

Article 15. To contest charges

15.1.      You cannot dispute a transaction on the grounds that a Mobility Provider or Carrier has failed its obligations, for example, by delays. You cannot dispute a transaction on the grounds that a user has forgotten to check-out, or if the card is lost or stolen, or that there has been an abuse of the Card.

 

OTHER PROVISIONS

Article 16. Liability

16.1.      In no case, your and our liability extends to either Trading Loss or Consequential damages.

16.2.      We are not liable for damages (on any basis):

a. related to Mobility Services that you pay with the card; whether

b. as a result of blocking or intake of the card;

16.3.      If we are liable, we will reimburse the damage as soon as possible.

Article 17. Service desk

For questions and / or information on these conditions, you can reach the Service Desk on [email protected]

Article 18. Modification of these terms

18.1.      We are authorized to independently modify these conditions, with the result that you are bound by the amended version. In any case of changes, we will exercise a high degree of care and try to prevent that you will be disadvantaged.

18.2.      On proposed changes to these conditions we will inform you in due time, in writing or by email. It will than be published on www.isic.nl/en/public-transport.

Article 19. Other provisions

19.1.      Our communication is in Dutch and English. We communicate in writing, by email or telephone.

19.2.      We may transfer the Terms of Use to a third party if we meet the conditions set by the law.

19.3.      These Terms of Use are governed by Dutch law.

For further information and contact details please visit www.isic.nl/en/public-transport