Terms & Conditions ISIC/OV-chipkaart card
Version 1.2 August 2, 2018
With this ISIC/OV-chipkaart, you can access public transport in the Netherlands. After you have registered and reserved your card, you can collect your card at a pickup point, for example, your university. If you provided a European postal address, we will post the card to this address once. If the card does not come return to our office and we do not receive within 10 days after sending, a message stating otherwise we assume the card has arrived and we cannot be held responsible for missing cards. Once received the card, follow the instructions on the letter/leaflet so you can easily travel with the Dutch public transport.
Register and order
The duration of the pilot is one year
For travelling with the OV-chipkaart in the public transport, the special conditions of Translink, the publisher of the OV-chipkaart in the Netherlands, apply. RC BKA, a company licensed by Translink, provides you with the ISIC/OV-chipkaart.
Article 2. Explanation of terms
Article 3. Duration and Termination term of use
3.1. The agreement is concluded directly after our payment providers accepts your payment details.
3.2. When there is an assumption of abuse of the card, we may also terminate the Agreement.
Article 4. General obligations of the Customer
4.1. You are responsible for the card. You need to treat the card with proper care.
4.2. You are responsible and liable for all use of the card and the related transactions effected during the period of use.
4.3. You may get additional instructions on the (safe) use of cards. These instructions must be followed.
Article 5. Personal data and privacy
5.1. We process your personal data in accordance with our Privacy Statement.
5.2. We process personal data including support for:
a. providing service to you through the Service desk;
b. sending specific messages, information and / or requests to you.
5.3. For proper execution of the agreement, we may use third parties, including software vendors and call centres. If these third parties have access to personal data, they are bound by our Privacy Statement.
Article 6. Our general obligations
6.1. Our activities include:
6.2. Through the Service desk you can ask us to perform actions, including:
Article 8. Validity and termination Card (s)
8.1. The card can be used until the expiry date shown on the card, however the pilot period is 1 year.
8.2. When you report a card as lost or stolen, we will block the card for security reasons. A new card will be available at extra costs at ISIC.
OPERATION AND USE
Article 9. Card for Mobility Services
9.1. The card is suitable for travel by public transport in the Netherlands.
9.2. We are not a party to the legal relationship between the User and Service Providers, on use, supply and / or decrease in Mobility Services and / or products and we take no responsibility therein. A Mobility Provider (including transporters referred to in Article 8: 100 of the Civil Code and as defined in the Act 2000) can impose conditions such as general travel and / or transport conditions, to the use and supply of (Mobility) services.
9.3. Supplementary to Article 9.2, the Service Provider conditions may include penalties and / or additional charges. If the Service Provider charges us with these, you must pay these costs.
Article 10. Financial
10.1. Before travelling with the card, you have to load credit to your card.
10.2 When you use the card at a Service Provider, you agree to the costs associated with that transaction.
10.3. We do not guarantee that you can always use the card freely. The operation of the card depends on many external factors, including Service Providers and proper functioning of third party computerized or telecommunications systems.
10.4. We are not liable if you cannot use the full functionality of the card.
Article 11. Loss, theft and abuse
You must immediately report loss, theft or (suspected) abuse of the card in writing (via email) to the Service desk and, in cases of theft or loss, to report to the police.
Article 12. Blocking Card(s)
12.1. We can block card(s), and the use and access of Mobility Services, if there is (or seems to be) one of the following situations:
a. We suspect that fraudulent activities are carried out with the card(s) and / or payment means (such as credit card);
b. the card(s) are used in violation of the nature which they are intended.
12.2. We will block card(s) at your request when the card is stolen, lost or missing.
Article 13. Specific Card conditions
You are responsible and liable for the use of the Card. To the Card, the following rules of conduct apply:
Article 14. Payments
You are obliged to pay all transactions executed with the card as well as the reservation fee
Article 15. To contest charges
15.1. You cannot dispute a transaction on the grounds that a Mobility Provider or Carrier has failed its obligations, for example, by delays. You cannot dispute a transaction on the grounds that a user has forgotten to check-out, or if the card is lost or stolen, or that there has been an abuse of the Card.
Article 16. Liability
16.1. In no case, your and our liability extends to either Trading Loss or Consequential damages.
16.2. We are not liable for damages (on any basis):
a. related to Mobility Services that you pay with the card; whether
b. as a result of blocking or intake of the card;
16.3. If we are liable, we will reimburse the damage as soon as possible.
Article 17. Service desk
For questions and / or information on these conditions, you can reach the Service Desk on [email protected]
Article 18. Modification of these terms
18.1. We are authorized to independently modify these conditions, with the result that you are bound by the amended version. In any case of changes, we will exercise a high degree of care and try to prevent that you will be disadvantaged.
18.2. On proposed changes to these conditions we will inform you in due time, in writing or by email. It will than be published on www.isic.nl/en/public-transport.
Article 19. Other provisions
19.1. Our communication is in Dutch and English. We communicate in writing, by email or telephone.
For further information and contact details please visit www.isic.nl/en/public-transport